Information in Action

Information in Action is a design practice based in Quincy, Massachusetts focused on research-driven, experimental, and innovation-centric projects and initiatives. We work with public organizations as well as private companies with an emphasis on systems-based inquiry and design work that enhances and enriches the experience of people and communities in information-rich environments.

Kristian Kloeckl

Kristian Kloeckl is founder of Information In Action with 20+ years of industry experience as a designer. His work is systems-based, guided by a focus on holistic human experiences, and bridges the domains of industrial design, interaction design, spatial design, as well as design research and strategic design. After studies at the Technische Universität Graz and Brunel University, Kristian graduated in Industrial Design at the Politecnico di Milano and received his PhD from Università IUAV di Venezia. He has worked internationally on projects for companies such as JCDecaux, Viacom, Herman Miller, Migros, Skidata, and consults with public organizations and cities.

“It is becoming increasingly obvious that information is, in important ways, material, and matter is informational.”

Mark Taylor

Kristian is Associate Professor at Northeastern University in the Department of Art + Design and the School of Architecture, where he directs the Experience Design Lab and coordinates the Experience Design graduate program. Prior to joining Northeastern, he was a faculty member at the Università IUAV di Venezia and a research scientist at the Massachusetts Institute of Technology, leading the Real Time City Group at Senseable City Lab. He led research initiatives in partnership with entities such as AT&T, SNCF, Audi, Changi Airport, New England Conservatory.

“What we mean by information — the elementary unit of information — is a difference which makes a difference.”

Gregory Bateson

Kristian’s work probes the boundaries of interaction and experience design in the context of today’s hybrid cities and investigates the role of improvisational frameworks for design. He has published extensively on these issues and is the author of the book “The Urban Improvise. Improvisation-Based Design for Hybrid Cities” (Yale University Press), and co-author of “Workplace + Public Realm.” His work has been exhibited at venues such as the Venice Biennale, The Museum of Modern Art in New York, the Vienna MAK, the Singapore Art Museum. Kristian is a frequent speaker at international conferences and has amongst others presented at the Montreal World Design Summit, Hybrid City Conference, Platform Strategy Executive Symposium at MIT Media Lab, World Bank SDN Forum, Red Dot Design Museum Singapore, Austrian Innovation Forum in Vienna, ICA Conference in Taipei, and eGov Global Exchange in Singapore.